Refund & Return Policy

Overview

At Souq Fragrance, we pride ourselves on providing premium perfumes that delight. In the rare event that you receive a damaged product, we’re here to help resolve the issue swiftly and fairly.

Eligibility for Returns

• Damaged Products Only: Returns are accepted solely for items that arrive damaged.
• Immediate Inspection: Please inspect your delivery upon receipt and report any damage immediately.
• Evidence Required: We may ask for photos or videos of the damage to process your claim.

Return Process

• Contact Us Promptly: Email us at info@souqfragrance.com within 24 hours of receiving your order.
• Return Authorisation: Our customer care team will guide you through the return process and issue a Return Authorisation Number if your claim is approved.

Return Options

• In-Store Drop-Off: You can return your package directly at our store during business hours.
• Courier Return: Alternatively, you may return the product via a courier service. Detailed instructions will be provided in your return authorisation email.
• Packaging: Please ensure that the item is securely packaged to prevent further damage during transit.

Refund Process

• Inspection & Approval: Once we receive your return, our team will inspect the item to confirm the damage.
• Refund Method: Approved returns will be refunded using your original method of payment.
• Processing Time: Refunds are typically processed within 7–10 business days after we receive the item.
• Shipping Costs: If the return is due to damage, any return shipping costs will be reimbursed.

Important Notes

• No Change-of-Mind Returns: We do not accept returns for items that are not damaged. Please ensure you are happy with your purchase before use.
• Timely Reporting: Reporting issues promptly helps us resolve your claim more efficiently.

Contact Us

For any questions or further assistance, please email us at info@souqfragrance.com.

Thank you for choosing Souq Fragrance—we’re dedicated to ensuring your experience is exceptional.